Customer Testimonials
I was 2.5 hours away and Zac and Matthew worked a deal from photos that I believe was incredibly fair for everyone involved. There was none of the typical car dealership b.s. the whole experience was really smooth….my trade was valued well and my purchase car was exactly as described. When I showed up there were no surprises and the deal just moved smoothly as we had agreed. I wish they were closer so I could give them my service business.
Everyone worked well together they were attentive and listened. Luis worked hard to get the deal done in a timely manner and was trustworthy. There is no other place I would trust to buy a car from.
Mitchell and Blake were outstanding. Answered all my questions before I arrived for my appointment and were available as soon as I arrived. Worked a great deal on a lightly used Nissan Frontier and I am very pleased with the truck. Facility is nice and clean as well.
They worked to help us get a good deal on our vehicle.
I live 2.5 hrs away and Matthew and Zac and l worked a deal over the phone. We traded pictures and negotiated in an open and honest way. I believe we made a deal where we all left very satisfied. The car I drove to pick up was exactly as they described and we all stood by our phone deal….no surprises or change of plans once I got there. Great guys and I would buy from them again in a heartbeat.
I had a great experience with Drew as my car salesman
I’ve been going to Honda Since 2021 for all of my maintenance and honestly they’re the best and most reliable pricing in town. I’ve referred a few on my family and friends to them and they have all stated the services are Great. TJ in the services dept. Is a great new addition to the team as well.
I purchased a new vehicle from Honda of Lake City, Ashlie Caballero was my Sales Rep. I can't say enough good things about the entire experience. Low pressure and very friendly. Ashlie let me test drive a few different vehicles and I left there the first time with some options to think about. Came back with a vehicle in mind to purchase. The process was smooth and fast. Ashlie was amazing, she even helped get the new vehicle back to my house. I contacted her a few days after purchase for after sale support and she got me squared ... Read More Google - Oct 26, 2026
Don't go there they are terrible people they have recalls on your vehicle that make you sit even on the recall is not on you for over 2 hours
I would not recommend purchasing a car from Steven Hoggle. He scammed me out of an extended warranty and after trying to reach out to him to discuss it he has not contacted me. He got my money and that is all he cares about. Stay away from dealing with him!
Poor experience, wouldn't recommend. I called about a vehicle several days ago and said I would be in the area on Friday and if it's not sold before then to let me know and I'll buy it. They said the truck is pending purchase and the agreement expires Thursday EOD if the person doesn't come by then. They call me 3 minutes before they close saying to come tomorrow morning and they will sell me the vehicle as the deal from the other person expired. I told them I'm coming from an hour and a half ... Read More Google - Oct 19, 2026
I enjoyed my shopping experience. Drew did a wonderful job helping me out.
Everyone I dealt with tried to make me a happy customer. They were very successful!. Thank You..
Never ever have gone to a dealership in which they treated me like family and walked that extra mile for me to make sure I got the vehicle that I wanted it. I can’t describe how grateful I am for them. No stress 😎 they took care of everything it was a blessing to have them in my buying of my car. I’m so thankful for them. The best experience ever. Thank you Honda of Lake City for all your help ❤️👏
My son dropped his car off on 10/8. Per the inspection video his engine belt was in good condition. On last night my son vehicle had to be towed because it wouldn’t start (In the rain). Once the vehicle was let down the tow truck driver pointed to the belt that was unattached from its rack. How does something like this happen in two days unless it was tampered with or the inspection was not accurate. Take your car to someone you trust not them.
I was treated very well and didn't feel pressured whatsoever! I tend to be a cautious buyer and didn't feel like I left anything "on the table" regarding the purchase price and financing! The truck itself is exactly what I expected and more! I had been looking for this set up for 3 years.
Mitchell was a great help today. Glad to finally have a car
Everyone at Honda at Lake City was great to work with. Very nice, down to earth people. Got a great deal on my Trax. Love this car! Zachari is a rock star. Highly recommend this dealership.
They got me in the car I wanted, didn't low ball me with my trade in price, & kept me around my preferred monthly payment price. However, they didn't go over my warranty info on my new car.
The dealership has good people who care about taking care of their customers. I want to thank Steve and the team I worked with in finishing my vehicle purchase.
Honda of Lake City is the place to purchase your next vehicle. Seamless process. Every person I had contact with was awesome. Highly recommend. Erich and Zachari are fabulous to work with.
Quick response rate. Treated me fair and reasonable. Completed all the paperwork in a timely manner.
My salesman was Mitchell he listened to my situation. I told him my credit was not good but he reassures me he could still work with me. I had alot of miles on my current vehicle over 93k. I told him there was some minor damage but he reassured me that he could still work with me. So I drove to Lake City and he did not disappoint me. I was surprised that I got approved even though I don’t have good credit right now. It was the easy purchase of buying a vehicle with no hassle. I would ... Read More DealerRater - Sep 30, 2026
We had a great experience. The process was simple and easy. Drew Larry and Steve worked with us to get our new passport. We recommend To anyone looking for another vehicle to go see them great staff
salesman, sales manager and general manager were very helpful with a minor problem I experienced.
Never have had a buying a car process go so easy and so smooth without any big hassle and haggle. Steve Hoggle has been exceptional!
I want to thank Steve, the General Manager, for working with me to complete the sale of a vehicle. What started out as a rough experience, was salvaged by Steve, who acted with honestly, transparency and respect. Steve and the members of the dealership who were party to this sale were great to work with. My wife and I look forward to future business with this professional team of people. Thank you
Paid cash. Car broke down as soon as we got home with it literally
He was helpful, did a good job of giving me a tour of the vehicle, and DID NOT pressure me.
Appreciate them making the sale. Paperwork and documentation was easy.
My 91 year-old mother took her car in for a maintenance service today at about noon. She didn’t get out of there till 6:45 in the evening. They left a 91-year-old woman sitting in that place all day with no food. That is inhuman. Somebody should’ve noticed what was happening there.
Sales team was friendly, the service after the sale however. I bought this car on 7/31 and this is my 4th trip here in 3 weeks its been a total of almost 8 hours total and nothing has been done but wrong parts ordered. I have had part of my mirror fall off, the washer fluid won't pump and the car only has 26k miles. I have bought 16 cars over the past 25 years, this has been the most time ive spent sitting and waiting in a service department for warranty items is less then 3 weeks
Very productive Quick and good price I wa given the option not to buy the service
I have rated the dealership a 4 and not a 5 because of the lack of communication after this sale was completed. There were some things that I needed to complete on my end that I was not aware of, as this was my first time buying a car online. This ultimately delayed the delivery of the car. The communication could have been better around setting the expectations for what the process was would be from sales to delivery. Ultimately, I got the car and I love it. Despite this issue I had, I’d purchase again from Honda of Lake City.
Coming from GA, this was the easiest transaction I’ve had! Total transparency from total price, carfax, interest rate, all given ahead of driving over! No pressure whatsoever, sign paperwork and drive away!
Great customer service. Matthew is a great guy. Got the car I wanted. Thank guys🙏🏾
Everyone was very friendly and helpful. Its was a pleasant experience. We will definitely send anyone we know to the dealership.
It was a quick sale. The manager and Matthew, who helped us were amazing! Both professional and gave us a good deal. Couldn't be happier with my purchase!
did a trade in with them. Had a great experience. Like all dealers, and life, just have to know what you want and ask enough times until you get a yes =p Overall, no complaints.
No thank you Sorry You asked me to rate my experience and I did that.
I went to Honda of Lake City about the March or the end of March I talked to a young man named Casey. I looked at a vehicle it is a Hyundai venue. I love to be he told me it was 13,995 okay I drove it it was nice okay 13,995 remember that so I went to a guy named Richard he was a finance manager and I was in dire strait and he handed me papers and it was like he talked so fast I did not understand what he was saying but I was in the middle of losing ... Read More Google - Aug 1, 2026
They really wanted to sell me a car an so they did they didn't take no for an answer an was really kind while doing so.. they really strived to meet all my needs
On July 4th, I negotiated a deal on a vehicle. Prior to purchase, a sales manager recorded a video promising a $250 gift card upon purchase, or a $100 gift card even if I chose not to buy. To date, I have received neither. I have followed up multiple times with both my salesperson and the sales manager, with no response.
Additionally, the vehicle was advertised with under 27,000 miles. After driving five hours to pick it up, I discovered the actual mileage exceeded 30,000 — a significant discrepancy from what was listed. I was also assured that a cracked windshield would be repaired by ... Read More DealerRater - Jul 19, 2026
10 out 10o for customer service Best price on trade and used car Steven Hoggle made the process move again As fast as possible
Overall pleasant experience just know I overpaid on my new vehicle by about 2500 dollars because I wanted the blue-ish/ gray color. I had a better deal in Gainesville. Not happy with final out the door price, feel like yall got over on me with the price. Would be 5 stars if not for that.
Everything was professional dealer was clean people are nice, the process was quick and easy as can be
After searching for the perfect vehicle at the price I wanted I found the one. Lake City Honda they worked with me and gave me the deal I wanted. ❤️
Great customer service Ashlie was wonderful finance team was great and easy to talk to
First, Thank you Ashlie you are a true professional. I call Lake City Honda and Ashlie answer the phone and convince me to drive from Tallahassee to Lake City (1:20min ride) for a deal I can’t not refuse. When I arrived Ashlie had everything ready for me and we discussed prices without any pressure. I been shopping around for a new Accord hybrid within 250 miles of Tallahassee and Lake city did not disappoint me. We agreed to an out the door price and I was able to get a lower finance percentage than my Navy Fed or USSA . The ... Read More DealerRater - Jul 11, 2026
My car's air conditioner stopped working on the way from ATL to Disney World. These folks quoted me one price for the repair, but then quoted me a much higher one when I was about to return for the repair on the way back home. Do not recommend.
Very helpful extremely attentive. Mitch is the absolute best. Would highly recommend over and over .
Overall great dealership but should do a better job to work with customers who is in possession of one of their vehicles and calling back their customers when they say they will
Driving through dealership, a sales rep Was quick to offer service.. after showing me one model, he remembered another model he suggested might be better for my situation. Mitchell hit a good match for me
Mitchell and Zack were extremely awesome. They made my 2 hour drive well worth it
Stopped there to check out the Honda Passport. The sales team was super friendly and I didn’t feel pressured at all, which I appreciate.
If I could give a negative rating I would bought my third car from now when infant oil change got the video sent to me informing me that I need a new battery as my battery was only cranking 300 amps as I'm watching the video the man is checking my battery under the hood which anybody that works on cars knows the battery to the charger is in the trunk but they are insisting that they will give me this awesome deal of only 500 dollars for a new battery installed when I confronted the manager about why he was ... Read More Google - Jun 25, 2026
Advisors never call back
Very professional and great people to talk with they make shopping comfortable and very easy to shop for what you want
What a rat race. Good things and bad things can be said. Nonetheless I was pressured into things. The main thing is I got the vehicle i wanted but could have bypassed the politics for sure!
Trey was very knowledge about the cars. I've owned a Honda before and I wanted to go back to a Honda so I purchased a HRV and I am glad that I did.
Lee was a great salesman, he made us a great deal on a Mitsubishi Highlander. The suv was on line that we were inquiring about.
Courteous and professional sales team and finance manager. Low pressure sale and would buy from here again.
Ashlie is above excellent 👌👍... I hope you know what a gem you have in her! I love my upgrade from HRV to CRV. I am enjoying it. I prefer the navigation without phone plug in. Other than that I am satisfied. I do sincerely appreciate the placement of my rain guards. You can rest assured I will tell all my friends and family how I was treated... And recommend this dealership. It is well worth the distance... I would recommend fixing the sink in the waiting area and bigger/more comfortable chairs... Definitely! Thank you! It has been an outstanding ... Read More DealerRater - Jun 6, 2026
Shirley was amazing to work with! We were from out of town and she answered all our questions before leaving the house to insure the car was exactly what we wanted. Staff willingly stayed late to get paperwork done so we could leave with car that night!
They was very nice and also helpful and worked well with us we will come back
Salesman was very nice and professional. Made my car shopping process easy and stressless. Definitely would recommend for a great experience.
I wrote an earlier review of my buying experience, which was very positive. Working with Luis was great. However, as soon as the papers were signed, the process went bad, horribly bad. The truck had to have is inspection and basic service. They had the truck for an additional week. I called three times. Each time, the very kind person on the phone told me that no one was available, took my name/number - no return call. Once we got the truck, none of the controls on the steering wheel worked. We called. They said take it to a ... Read More DealerRater - May 23, 2026
Just purchased our 2026 Honda Odyssey Elite from Honda of Lake City. I've purchased many new vehicles over the past 46 years, but this was the absolute best experience. Starting with sales associate Matthew, GM Steve and finishing up with Finance Leader Larry, it was an easy transition. Received the best deal in Florida. I shopped multiple dealers, but nobody came close to deal I received @ Honda of Lake City. I highly recommend this dealership if you're in the market for a new car. One happy customer.
The worst experience I have ever had with a dealership, if i could give a negative star review i would, bought a 2018 f150 with 76k miles on it, they told me it was all good to go but still had to wait 10 days for them to do their “inspection”. Somehow through their “inspection” they missed a broken steering wheel (costs $2000), a blown speaker (costs $250) a dent in the door ($200) a broken transmission($3000 after warranty) a broken moonroof (costs $5000). I then called then about those issues where they told me that none of those problems came up on their “inspection” and ... Read More Google - May 19, 2026
Untrustworthy, lie to you, Make sure you read everything clearly before you sign. Manager tells you one thing and when you're not paying attention switched it up my biggest advice is pay real close attention to what you sign. Would never do business with this dealership again.
Customer service was amazing. Lee really worked hard to get me the vehicle I wanted with a great deal. He's amazing.
I went there for one car and realized I needed two. The dealership got me the cars and the loans. I would have liked more transparency when signing as it took place on my mobile which was hard to read that I was signing for coverages I had elsewhere. Cancelled immediately and without negativity.
The workers of this dealership were very helpful and understanding. They took their time and made sure our needs were met. Out of the other experiences from other dealerships in Lake City, this has been by far the best!
I had a great buying experience. Much of the communication was done via text, so when I arrived, I only had to sign paperwork. Matthew was super helpful as a salesperson.
We appreciated the low key, friendly approach of the sales and finance staff. No pressure, but very available to answer all of our questions and concerns.
They provided exactly the vehicle I had wanted. Paperwork went quicker than I had anticipated. Initially gave me the exact monthly amount I had requested and a good trade in value
Everyone was extremely nice. They worked with me to make sure I received the payment I wanted. Highly recommend!
I placed a $1,000 deposit with Honda of Lake City and have made multiple attempts to have it returned after the deal did not go through. Despite direct requests and follow-up, the deposit has not been refunded and communication has stalled. This has been a very frustrating experience, especially given the lack of clear resolution. I would strongly encourage anyone placing a deposit here to get all terms in writing, including whether the deposit is refundable. I am still hoping this can be resolved quickly and professionally.
I purchased the 2026 Honda Civic. I love it. I gt to claim the interest on my taxes. Thank you Honda
A Horrible experience. We came over from Tallahassee after having spoken to Matthew and worked out a deal. He texted us THAT MORNING that the car was being detailed and filled and we would see him at 11. When we arrived Matthew was ‘busy’ and sent us to Erich who told us our car was sold! After negotiating and almost getting up to leave we were told that another car was found in Gainesville and you would deliver it to us in Tallahassee that day. Can’t say enough about how much we appreciated Erich Whittmyer (sp?). He delivered the car ... Read More DealerRater - Apr 25, 2026
I don’t usually leave reviews, but this needs to be documented.
I purchased a vehicle from Honda of Lake City and have had ongoing issues that have not been properly addressed.
* I was not provided the correct set of keys as part of the sale (only one manual key was provided when there should have been two)
* I went to the dealership in person on four separate occasions, provided my information each time, and was told I would be contacted about resolving the key issue
* I never received a single follow-up email or communication
* I spoke directly with the ... Read More Google - Apr 25, 2026
inconsistency with pricing and what we discussed and negotiated on the vehicle I wanted was not the vehicle I got.
The salesperson was professional kind and informative as was the sales manager and I am more than pleased with the purchase that I made I will recommend Honda of lake City to others for sure thank you
Sales good young lady. Financial tried to over price me by 12000 car advertised as 36000 contract says 48000
They were fantastic to deal with. Drew was my salesman, he was ontop of everything and fit me with the perfect vehicle.
Sales made simple. Found my car on the Internet, called for the best price and they were able to get me a deal that worked for all of us. I really enjoyed working with Luis on this, he was very helpful and patient through the entire process. Would definitely recommend keeping Honda of Lake City on your list when looking for a car.
The dealership was great, so was Mitch and Steve The dealership was great so it was Mitch and Steve and I would recommend Honda of Lake City to anyone because they have great service
Best people and very friendly and I will always go to this Honda place to do business
The sales person (Ashlie Caballero) was super easy to deal with and listened exceptional well and got me exactly what we were looking for. The Sales manager was straight up with pricing with no pressure on up selling me. Thanks for the awesome customer service.
Luis Helpers me step by step until i received the deal i was comfortable and help with!! Highly knowledgable throughout the process! I will definitely recommend
Had the opportunity to work with Trey, he heard what I needed to close the deal and did not stray from it. Thanks for helping me get into my 2026 Honda Pilot!
Process was easy and convenient. Trey was very helpful making my first time through a dealer car purchase no problem. Absolutely loved this Honda lake city location.
It’s always something with this place. A two day repair has now kept my car there well over two weeks. Every time I take my car here for regular maintenance, they find a way to add on additional things, up to over $500.00. Attempted to call the service manager, was told “she is not available and didn’t know when she would be available.” If I could add less than one star I would!